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Managed Dedicated Server

 

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10BaseT; 100BaseT

An Ethernet specification that can handle up to 10 mega bits of data per second. 10BaseT Ethernet imposes differing limitations, depending on what type of physical wire is being used and how many stations are attached to the network. For example, the maximum distance a hub can be from a workstation in 10BaseT is 325 feet if using twisted pair cables, but 3,000 feet if using fiber optic cable. Most modern Ethernets are migrating to 100BaseT, which is ten times faster than 10BaseT.
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ACL (Access Control List)

A method of keeping in check the Internet traffic that attempts to flow through a given hub, router, firewall, or similar device. Access control is often accomplished by creating a list specifying the IP addresses and/or ports from which permitted traffic can come. The device stops any traffic coming from IP addresses or ports not on the ACL.

active mode FTP (File Transfer Protocol)

One of two ways an FTP data connection is made. In active mode, the FTP server establishes the data connection. In passive mode, the client establishes the connection. In general, FTP user agents use active mode and Web user agents use passive mode.

address space probe

An intrusion technique in which a hacker sequentially scans IP addresses, generally as the information-gathering prelude to an attack. These probes are usually attempts to map IP address space as the hacker looks for security holes that might be exploited to compromise system security.

agent

A computer program that reports information to another computer or allows another computer access to the local system. Agents can be used for good or evil. Many security programs have agent components that report security information back to a central reporting platform. However, agents can also be remotely controlled programs hackers use to access machines. while the packet was in transit.

algorithm (encryption)

A set of mathematical rules (logic) for the process of encryption and decryption.

alias

A shortcut that enables a user to identify a group of hosts, networks, or users under one name. Aliases are used to speed user authentication and service configuration. For example, in configuring a Firebox a user can set up the alias "Marketing" to include the IP addresses of every network user in a company's marketing department.

API (Application Programming Interface)

Programming tools that specify standard ways software programs within a given operating environment should act, so that numerous applications can play well together. These specifications and tools enable a developer to create applications that will interact well with other applications that the developer has never seen, because all the developers are working from standardized specifications. For example, the robust APIs in Windows allow many dissimilar software products to interact upon one another (and even look similar) within the Windows environment.

ARP (Address Resolution Protocol)

Each device on a network has at least two addresses: a media access control (MAC) address, and an Internet Protocol (IP) address. The MAC address is the address of the physical network interface card inside the device, and never changes for the life of the device. The IP address can change if the machine moves to another part of the network or the network uses DHCP. ARP, one of the IP protocols, is used to match, or resolve, an IP address to its appropriate MAC address (and vice versa). ARP works by broadcasting a packet to all hosts attached to an Ethernet. The packet contains the IP address the sender is interested in communicating with. Most hosts ignore the packet. The target machine, recognizing that the IP address in the packet matches its own, returns an answer. "

ARP table

A table of IP addresses stored on a local computer, used to match IP addresses to their corresponding MAC addresses. See also ARP.

asymmetric keys

A pair of encryption keys, composed of one public key and one private key. Each key is one way, meaning that a key used to encrypt data cannot be used to decrypt the same data. However, information encrypted using the public key can be decrypted using the private key, and vice versa. This technology is commonly applied to e-mails, which are encrypted for confidentiality en route.

ATM (Asynchronous Transfer Mode)

A networking technology that breaks data into fixed-length cells, enabling high transfer speeds. ATM is widely used for the backbone, or core, of the Internet.

authentication

  1. The process of identifying an individual, usually based on a user name and password. Authentication usually requires something a person has (such as a key, badge, or token), something a person knows (such as a password, ID number, or mother's maiden name), or something a person is (represented by a photo, fingerprint or retina scan, etc). When authentication requires two of those three things, it is considered strong authentication.
  2. A method of associating a user name with a workstation IP address, allowing the tracking of connections based on name rather than IP address. With authentication, you can track users regardless of which machine a person chooses to work from.

authorization

To convey official access or legal power to a person or entity.
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backbone

A term often used to describe the main network connections composing the Internet.

backdoor

A design fault, planned or accidental, that allows the apparent strength of the design to be easily avoided by those who know the trick.

bandwidth

The rate at which a network segment can transfer data.

Bandwidth Meter

A monitoring tool that provides a real-time graphical display of network activities across a Firebox. This comes as a part of the application called Firebox Monitors.

bitmask

A pattern of bits for an IP address that determines how much of the IP address identifies the host and how much identifies the network. For example, if a bitmask of 24 were applied to the address 10.12.132.208, 10.12.132 identifies the network and the remainder of the address (1-254) can be used to specify individual machines on the 10.12.132 network. To learn more, see IP address and subnet mask.

blocked port

A security measure in which a specific port is disabled, stopping users outside the firewall from gaining access to the network through that port. The ports commonly blocked by network administrators are the ports most commonly used in attacks. See also port.

blocked site

An IP address outside the firewall, explicitly blocked so it cannot connect with hosts behind the firewall. Sites can be blocked manually and permanently, or automatically and temporarily.

Blue Screen of Death (BSoD)

When a Windows NT-based system encounters a serious error, the entire operating system halts and displays a screen with information regarding the error. The name comes from the blue color of the error screen.

bridge

A piece of hardware used to connect two local area networks, or segments of a LAN, so that devices on the network can communicate without requiring a router. Bridges can only connect networks running the same protocol.

broadcast

A network transmission sent to all nodes on a network.

broadcast address

A special type of networking address that denotes all machines on a given network segment.

buffer overflow

The result of a programming flaw. Some computer programs expect input from the user (for example, a Web page form might accept phone numbers from prospective customers). The program allows some virtual memory for accepting the expected input. If the programmer did not write his program to discard extra input (e.g., if instead of a phone number, someone submitted one thousand characters), the input can overflow the amount of memory allocated for it, and break into the portion of memory where code is executed. A skillful hacker can exploit this flaw to make someone's computer execute the hacker's code. Used interchangeably with the term, "buffer overrun."
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cable segment

A section of network cable separated by switches, routers, or bridges.

cascade

A command that arranges windows so that they are overlapped, with the active window in front.

Category 5 cabling

A cabling specification for 100BaseT networks, which are capable of handling up to 100 mega bits of data per second. See also 10BaseT / 100BaseT.

certificate

An electronic document attached to someone's public key by a trusted third party, which attests that the public key belongs to a legitimate owner and has not been compromised. Certificates are intended to help you verify that a file or message actually comes from the entity it claims to come from.

certificate authority (CA)

A trusted third party (TTP) who verifies the identity of a person or entity, then issues digital certificates vouching that various attributes (e. g., name, a given public key) have a valid association with that entity.

channel

A communications path between two computers or devices.

CIAC

Centralized Infrastructure and Computing

clear-signed message

A message that is digitally signed but not encrypted. See digital signature.

clear text

Characters in a human readable form prior to encryption or after decryption. Also called plain text.

client

A computer process that requests a service from another computer and accepts the server's responses.

Client/Server

A network computing system in which individual computers (clients) use a central computer (server) for services such as file storage, printing, and communications. See peer-to-peer.

coax (coaxial) cable

A type of cable, used in Ethernet networking, with a solid central conductor surrounded by an insulator, in turn surrounded by a cylindrical shield woven from fine wires. The shield minimizes electrical and radio frequency interference.

collisions

Conflicts that occur when two packets are sent over the network simultaneously. When packets collide, both packets are rejected. Ethernet automatically resends them at altered timing.

compress

To compact a file or group of files so that they occupy less disk space. See also decompress.

compression function

A function that accepts input and returns a shorter output. One common program that performs this is WinZip.

Control Panel

The set of Microsoft Windows programs used to change system hardware, software, and settings.

cookie

A text file passed from the Web server to the Web client (a user's browser) that is used to identify a user and could record personal information such as ID and password, mailing address, credit card number, and more. A cookie is what enables your favorite Web site to "recognize" you each time you revisit it.

coprocessor

A microprocessor designed to assist another microprocessor in specific functions, such as handling complex mathematics or graphics, and to temporarily reduce the workload of the other microprocessor.

CPU (Central Processing Unit)

The microprocessor chip that interprets and carries out most of the instructions you give your computer. Also, simply, a term for a computer.

cracker

Another term for someone who attempts to defeat network security measures, with hostile intent. Commonly used in popular media as a synonym for hacker.

CRL (Certificate Revocation List)

An up-to-date list of previously issued certificates that are no longer valid. See also revocation.

crossover cable

Ethernet cables have multiple wires inside them. Some are dedicated to sending; some are dedicated to receiving. A crossover cable is a special cable in which the receive and send wires cross so that the sending leads on one device can directly connect to the receiving leads on the other device.

cross-site scripting

An attack performed through Web browsers, taking advantage of poorly-written Web applications. Cross-site scripting attacks can take many forms. One common form is for an attacker to trick a user into clicking on a specially-crafted, malicious hyperlink. The link appears to lead to an innocent site, but the site is actually the attacker's, and includes embedded scripts. What the script does is up to the attacker; commonly, it collects data the victim might enter, such as a credit card number or password. The malicious link itself might also collect the victim's cookie data.

cryptography

The art and science of encoding and decoding messages using mathematical algorithms that utilize a secret key. The concept has broadened to include managing messages that have some combination of: privacy (by being unreadable to anyone but the sender and receiver); integrity (not modified while en route), and non-repudiation (digitally signed in such a way that the originator cannot plausibly claim he or she did not originate it).
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datagram

A packet of data that contains information, plus origin and destination addresses. Generally used in reference to UDP and ICMP packets when talking about IP protocols.

data transmission speed

The number of bits that can travel per second over a network cable, typically measured in bits per second (bps).

DCE-RPC (Distributed Computing Environment Remote Procedure Call)

A Microsoft implementation of a port mapping service. A port mapper is a service that runs on a specific port, redirecting clients that send a request to that port. These initial calls typically result in a response from the trusted machine that redirects the client to a new port for the actual service the client wants. See also RPC.

decompress

To expand a compressed file or group of files back to their normal size so that the file or files can be opened. See also compress.

decrypt

To decode data that has been encrypted, turning it back into plain text. See also encrypt.

dedicated server

A single computer in a network, reserved for serving the needs of the network.

default

A predefined setting built into a program, used when an alternative setting is not specified.

default gateway

When individual machines on a network segment send data packets, they check the packet's destination to figure out whether the destination is local (meaning, on the same network segment) or not. If the packet's destination is not local, the machine forwards it to a node on the network serving as the entrance to all other networks. This node is called the default gateway, and could be any routing device, such as a router or a firewall appliance.

default packet handling

A set of rules that instruct the Firebox on how to process packets when no other rules have been specified. For example, by default the Firebox logs any packet sent to a broadcast address.

denial of service attack (DoS)

A type of attack aimed at making the targeted system or network unusable, often by monopolizing system resources. For example, in February 2000 a hacker directed thousands of requests to eBay's Web site. The network traffic flooded the available Internet connection so that no users could access eBay for a few hours. A distributed denial of service (DDoS) involves many computer systems, possibly hundreds, all sending traffic to a few choice targets. The term "Denial of Service" is also used imprecisely to refer to any outwardly-induced condition that renders a computer unusable, thus "denying service" to its rightful user.

DES (Data Encryption Standard)

A commonly-used encryption algorithm that encrypts data using a key of 56 bits, which is considered fairly weak given the speed and power of modern computers. Until recently it was the US government's encryption standard, but it has largely been replaced by Triple-DES and AES. See also Triple-DES.

device

A generic term for computer equipment such as a hub, switch, router, or printer.

DHCP (Dynamic Host Configuration Protocol)

A standard proposed in RFC 1541 for transferring network configuration information from a central server to devices as the devices boot up. This data typically includes a machine's IP address, which the server can change and allocate automatically (on the fly) under DHCP.

DHCP server

A device that automatically assigns IP addresses to networked computers from a defined pool of numbers, returning unused IP addresses to the pool. Using a DHCP server, an administrator normally does not have to get involved with the details of assigning IP addresses to individual clients.

dialog box

A box that appears when you choose a command from a menu. It offers additional options, and requires your acknowledgement before it goes away.

dial-up connection

A connection between a remote computer and a server, established using software, a modem, and a telephone line.

dictionary attack

An attempt to guess a password by systematically trying every word in a dictionary as the password. This attack is usually automated, using a dictionary of the hacker's choosing, which may include both ordinary words and jargon, names, and slang.

Diffie-Hellman

A mathematical algorithm that allows two users to exchange a secret key over an insecure medium without any prior secrets. This protocol, named after the inventors who first published it in 1976, is used in Virtual Private Networking (VPN).

digital signature

An electronic identification of a person or thing, intended to verify to a recipient the integrity of data sent to them, and the identity of the sender. Creating a digital signature involves elaborate mathematical techniques that the sender and recipient can both perform on the transmitted data. Performing identical formulas on identical data should produce identical results at both the sending and receiving end. If the recipient's results do not equal the sender's results, the message may have been tampered with en route. If the message was modified after being sent -- even if all someone did was change the punctuation on a sentence, or added an extra space between two of the words -- you could tell. A digital signature typically depends upon three elements: public key encryption, a Certificate Authority, and a digital certificate.

DLL (Dynamic Link Library)

In Microsoft Windows, a Dynamic Link Library is a collection of functions that perform very commonly used tasks. This library is intended to be a universal resource that any program can use, reducing the need to have similar snippets of code existing on a computer in multiple places. Windows comes with many DLLs that programs can use to get the recognized "Windows" feel.

DMZ (Demilitarized Zone)

A partially-protected zone on a network, not exposed to the full fury of the Internet, but not fully behind the firewall. This technique is typically used on parts of the network which must remain open to the public (such as a Web server) but must also access trusted resources (such as a database). The point is to allow the inside firewall component, guarding the trusted resources, to make certain assumptions about the impossibility of outsiders forging DMZ addresses..

DNS (Domain Name System)

A network system of servers that translates numeric IP addresses into readable, hierarchical Internet addresses, and vice versa. This is what allows your computer network to understand that you want to reach the server at 192.168.100.1 (for example) when you type into your browser a domain name such as www.ecehosting.com.

DNS cache poisoning

A clever technique that tricks your DNS server into believing it has received authentic information when, in reality, it has been lied to. Why would an attacker corrupt your DNS server's cache? So that your DNS server will give out incorrect answers that provide IP addresses of the attacker's choice, instead of the real addresses. Imagine that someone decides to use the Microsoft Update Web site to get the latest Internet Explorer patch. But, the attacker has inserted phony addresses for update.microsoft.com in your DNS server, so instead of being taken to Microsoft's download site, the victim's browser arrives at the attacker's site and downloads the latest worm.

DNS lookup

The Domain Name Service act of matching a friendly, readable domain name (such as www.oscomputers.net) to its associated IP address.

DNS spoofing

An attack technique where a hacker intercepts your system's requests to a DNS server in order to issue false responses as though they came from the real DNS server. Using this technique, an attacker can convince your system that an existing Web page does not exist, or respond to requests that should lead to a legitimate Web site, with the IP address of a malicious Web site. This differs from DNS cache poisoning because in DNS spoofing, the attacker does not hack a DNS server; instead, he inserts himself between you and the server and impersonates the server.

domain name hijacking

An attack technique where the attacker takes over a domain by first blocking access to the victim domain's DNS server, then putting up a malicious server in its place. For example, if a hacker wanted to take over fnark.com, he would have to remove the fnark.com DNS server from operation using a Denial of Service attack to block access to fnark's DNS server. Then, he would put up his own DNS server, advertising it to everyone on the Internet as fnark.com. When an unsuspecting user went to access fnark.com, he would get the attacker's domain instead of the real one.

driver

A software program that manipulates a device (such as a printer, keyboard, mouse, or hard drive). The driver accepts generic commands from a program and then translates them into specialized commands for the device.
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encryption

The process of disguising data to hide its content. As used in a network security context, encryption is usually accomplished by putting the data through any of several established mathematical algorithms developed specifically for this purpose.

entropy

In cryptography, a mathematical measurement of the amount of uncertainty or randomness.

ESMTP (Extended Simple Mail Transfer Protocol)

A protocol that provides extensions to SMTP for sending e-mail that supports graphics, audio, and video files, and text in various foreign languages. These extensions were first described in RFC 1869.

Ethernet

One of the least expensive, most widely deployed networking standards, enabling the transmission of data at 10 million bits per second (Mbps), using a specified protocol. A more recent Ethernet standard, called 100BaseTx, enables data to be transmitted and received at 100 Mbps.

Ethernet address

A unique ID number obtained automatically when an Ethernet adapter is added to a computer. This address identifies the machine as a unique communication item and enables direct communications to and from that particular computer. See also MAC address.

event

Any network incident that prompts some kind of log entry or other notification.

External network

Any network that can connect to yours, with which you have neither a trusted or semi-trusted relationship. For example, a company's employees would typically be trusted on your network, a primary vendor's network might be semi-trusted, but the public Internet would be untrusted — hence, External.
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failover

A configuration that allows a secondary machine to take over in the event of a stoppage in the first machine, thus allowing normal use to return or continue. See also high availability.

fast Ethernet

An Ethernet networking system that transmits data at 100 million bits per second (Mbps), ten times the speed of an earlier Ethernet standard. Derived from the Ethernet 802.3 standard, it is also known as 100Base-T.

file server

A dedicated network computer that stores data files so that other computers can share access to them. See also client/server.

filtering process

Deciding whether a packet should be allowed or denied, depending on what is contained in its header or its contents, based on user-defined policies.

fingerprint

A unique identifier for a key that is obtained by hashing specific portions of the key data. See one-way hash function.

file extension

Under Windows, a period and up to three characters at the end of a file name. The extension can help identify the type of file, and often helps a computer know what to do with the file. For example, if a file is named glossary.exe, the file extension is ".exe." The .exe tells a Windows computer that the glossary file is executable.

filters

Small, fast programs in a firewall that examine packets as they arrive at the firewall, and route or reject the packets based on user-definable rules.

firewall

Software or hardware components that restrict access between a protected network and the Internet, or between other sets of networks, to block unwanted use or abuse.

flash disk

An 8-megabyte, on-board flash ROM disk that acts like a hard disk in a Firebox. The word "flash" arises from the fact that it can be erased and reprogrammed rapidly, in blocks instead of one byte at a time.

FQDN (Fully Qualified Domain Name)

A fully qualified domain name consists of a host and domain name, including a top-level domain such as .com, .net, .gov, .edu, etc. For example, www.ecehosting.com is a fully qualified domain name. www is the local host, ecehosting is the second-level domain, and .com is the top level domain.

FTP (File Transfer Protocol)

The most common protocol for copying files over the Internet. See also active mode FTP.

Function

In programming, a function is part of a program that performs a specific task. Computer programs usually consist of modules of code. Each module consists of a small part of the program written to perform one specific task. These small, special-purpose chunks of code are called functions. When a program runs, it calls different functions to perform certain tasks. For example, a programmer could write a function to alphabetize a list of names. When the program got to the place where it needed to alphabetize a list of names, the program would call the alphabetizing function, and the function would return the list of names in the correct order. If those names then had to be inserted into a database, the program might call a different function to accomplish that. See also parameter and Dynamic Link Libraries.
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gateway

A system that provides access between two or more networks. Gateways are typically used to connect networks that are dissimilar. The Firebox often serves as the gateway between the Internet and your network.

GUI (Graphical User Interface)

The visual representation on a computer screen that allows users to view, enter, or change information. It is characterized by icons and commonly utilizes a mouse, in contrast to a Command Line Interface (CLI), which uses strictly text.
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header

A series of bytes at the beginning of a communication packet that provides information about the packet such as its computer of origin, the intended recipient, packet size, and destination port number. The header of a packet is like the envelope of a traditionally-mailed letter, in that it conveys "return address" and "intended recipient" information but is not the real content of the message.

hexadecimal

A base-16 numbering system (from hexadecem, Latin for 16) particularly important in computer programming, since four bits (each consisting of a one or zero) are succinctly expressed using a single hexadecimal digit. Hexadecimal resembles decimal (base-10) numbering with the digits 0 through 9, but the decimal equivalents of 10 - 16 are represented in hexadecimal by the letters A through F. Example: the decimal number 252 is written in hexadecimal as FC.

High Availability

High Availability enables the installation of two Fireboxes so that if one fails for any reason, the other takes over immediately. This minimizes data loss while the failed box is replaced or repaired.

HMAC (Hashed Message Authentication Code)

A mechanism for message authentication, using cryptographic one-way hash functions, based upon RFC 2104 and commonly used in VPN’s. The end result is that when you receive a data packet, you can know that whoever sent the packet possesses the same secret key that you do. You can combine this with other technologies, such as IKE, to know who sent a given message.

home page

The first page of a multi-page Web site, used as an entrance into the site.

host

A network-connected computer.

host route

A network configuration where a router sits between the Firebox and an internal host. For the Firebox to be able to send data to the host, it must be informed of the existence of the additional router (and the host behind it). This entry in the Firebox's routing table is the host route.

HTML (Hypertext Markup Language)

A simple programming language used to format Web pages, including methods to specify text characteristics, graphic placement, and links. HTML files are written in plain text, then read or interpreted by a Web browser.

HTTP (Hypertext Transfer Protocol)

A communications standard designed and used to transfer information and documents between servers or from a server to a client. This standard is what enables your Web browser to fetch pages from the World Wide Web.

HTTPS (Secure HTTP)

A variation of HTTP enabling the secure transmission of data. Generally used in conjunction with Secure Sockets Layer (SSL), which encrypts the HTTP.

hub

A device that serves as a common connection point for multiple devices on a network. There are several different types of hubs, but in general each receives and sends signals to all the devices connected to it.

hyperlink

An object on a Web page such as a graphic or underlined text that represents a link to another location, either on the same Web site or on a different Web site. When a user clicks on a hyperlink, a page or graphic from the linked location appears in the user's Web browser.
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IANA (Internet Assigned Number Authority)

The central authority charged with assigning parameter values (numbers) to Internet protocols. For example, IANA controls the assignment of well-known TCP/IP port numbers. Currently IANA manages port numbers 1 through 1023.

ICANN (Internet Corporation for Assigned Names and Numbers )

A non-profit, private-sector corporation formed by a broad coalition of the Internet's business, technical, academic, and user communities. ICANN has been recognized by the U.S. and other governments as the global consensus entity to coordinate the technical management of the Internet's domain name system, the allocation of IP address space, the assignment of protocol parameters, and the management of the root server system.

ICMP (Internet Control Message Protocol)

A protocol used to pass control and error messages back and forth between nodes on the Internet. Perhaps the most used ICMP command is ping.

identity certificate

A signed statement that binds a public encryption key to the name of an individual and therefore delegates authority from that individual to the public key. Any message encrypted with that person's public key can then be regarded as being from that person.

IDS (Intrusion Detection System)

A class of networking products devoted to detecting attacks from hackers. Network-based intrusion detection systems examine the traffic on a network for signs of unauthorized access or attacks in progress, while host-based systems look at processes running on a local machine for activity an administrator has defined as "bad."

IETF (Internet Engineering Task Force)

A large, open international community of network designers, operators, vendors, and researchers concerned with the evolution of the Internet architecture and the smooth operation of the Internet. IANA is chartered by one of the IETF's working groups.

IKE (Internet Key Exchange)

A standard proposed in RFC 2409 used with IPSec virtual private networks (VPN’s) for automating the process of negotiating encryption keys, changing keys, and determining when to change keys. IKE first mutually authenticates the two endpoints that plan to set up IPSec tunnels between them; then the endpoints can establish mutually agreed-upon security parameters. For more, see IPSec and VPN.

initialize

To prepare (a disk) for information storage.

installation wizard

A software tool specifically designed to guide a user through the process of installing a new application.

integrity; data integrity

The concept that you can discern whether data is in the condition its authors or owners intend it to be, and that it has not been modified by unauthorized persons during storage or transmittal.

interface

A boundary across which two independent systems meet and act on or communicate with each other. The term sometimes refers to the wires, plugs, and sockets that hardware devices use to communicate with each other. Other times, it refers to the style in which a software program receives and responds to user input; for example, command line interface or graphical user interface.

Internet address class

Historically, to efficiently administer the whole range of possible 32-bit IP addresses, the addresses were separated into three classes that describe networks of varying sizes:
Class A - If the first octet of an IP address is less than 128, it is a Class A address. A network with a Class A address can have up to about 16 million hosts.
Example: 64.64.10.1.
Class B - If the first octet of an IP address is from 128 to 191, it is a Class B address. A network with a Class B address can have up to 64,000 hosts.
Example: 155.155.24.301.
Class C - If the first octet of an IP address is from 192 to 223, it is a Class C address. A network with a Class C address can have up to 254 hosts.
Example: 192.168.14.4.

intranet

A self-contained network with a limited number of participants who extend limited trust to one another in order to accomplish an agreed-upon goal. For example, a manufacturer and its key vendors might create an intranet to facilitate managing the process of turning raw materials into finished products.

IP (Internet Protocol)

A fundamental set of detailed specifications that controls how data packets are formatted and how they move from one networked computer to another.

IP address

An understanding of IP addresses is foundational for managing a network, so we go into some depth with this definition. In short, an IP address is a numeric identifier that represents a computer or device on a TCP/IP network. The devices on the network rely on the address in order to know where to route data.

The format of an IP address is a 32-bit number divided into four 8-bit segments, separated by periods. The four segments, called octets, can be represented in binary notation (ones and zeros, the basic building blocks of all software) like this: 11010000.10001100.00100011.00000010. Because writing so many ones and zeros is inefficient and laborious for humans, IP addresses are usually converted to decimal notation when written out (but remember, the machines always understand them as ones and zeros). For example, the same binary address above, expressed in decimal, is 208.140.35.2. In decimal notation, no octet can have a value greater than 255. This is because binary requires 9 ones and zeros to express a number greater than 255, and the rules for IP addresses only allow 8.Some portion of any IP address designates a network, and the remaining portion of the address designates a specific device on that network.

IP spoofing

The act of inserting a false (but ordinary-seeming) sender IP address into the "From" field of an Internet transmission's header in order to hide the actual origin of the transmission. There are few, if any, legitimate reasons to perform IP spoofing; the technique is usually one aspect of an attack.

ISO (International Organization for Standardization)

An international organization composed of national standards bodies from over 75 countries. For example, ANSI (American National Standards Institute) is a member of ISO. ISO has defined a number of important computer standards, the most significant of which is perhaps OSI (Open Systems Interconnection), a standardized architecture for designing networks.

ISP (Internet service provider)

A business that sells access to the Internet. A government bureau or an educational institution may be the ISP for some organizations.
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Java applet

A small program written in the Java programming language that can be included on an HTML page, much in the same way an image is included. When someone uses a Java-enabled browser to view a page that contains an applet, the applet's code is transferred to that user's system and executed by the browser's Java virtual machine (JVM). For example, if you access a Web page that shows a virtual stock ticker streaming by with live data, that might be enabled by a Java applet.
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Kerberos

A trusted third-party authentication protocol developed at Massachusetts Institute of Technology and used widely in the United States. Unlike other authentication schemes, Kerberos does not use public key technology. Instead, it uses symmetric ciphers and secrets shared between the Kerberos server and each individual user. Each user has a unique password, and the Kerberos server uses this password to encrypt messages sent to that user, so the message can't be read by anyone else.

key

A secret code, most often expressed as a numeric value, used to encrypt a message, to make the text unreadable to anyone but the intended recipient. If a message encrypted by a key must be decrypted by using the same key, the key is called a symmetric key. If a message encrypted by a key must be decrypted using a different key, the keys are called asymmetric keys, or a key pair. Key pairs (usually comprised of a public key and a private key) form the basis of public key cryptography.

key exchange

A scheme for two or more nodes to transfer a secret session key across an unsecured channel, such as the Internet.

key fingerprint

A uniquely identifying string of numbers and characters used to authenticate public keys.

key ID

A code that uniquely identifies a key pair. Two key pairs can have the same user ID, but they have different key IDs. See also key and key fingerprint.

key length

The number of bits representing the key size; the longer the key, the stronger it is.

key management

The process and procedure for safely storing and distributing accurate cryptographic keys; the overall process of generating and distributing cryptographic keys to authorized recipients in a secure manner.

key pair

Public key cryptography uses a pair of key codes related to each other in this way: if you lock-up data using one key code, you can only unlock it using the other key code. And vice versa. One of the keys is made known publicly, while the other is kept private. The two, together, form a key pair. See also key.
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LAN (local area network)

A computer network that spans a relatively small area, generally confined to a single building or group of buildings.

LDAP (Lightweight Directory Access Protocol)

A protocol that helps manage information about authorized users on a network such as names, phone numbers, addresses, and what a user is and is not allowed to access. LDAP is vendor- and platform-neutral, working across otherwise incompatible systems.

loopback interface

A special type of interface that allows you to make network connections to yourself, using IP. This convention, which all Internet-aware applications expect and utilize, has a variety of purposes, including routing and application testing.
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MAC (Machine Authentication Code)

A way to check the integrity of information transmitted over, or stored on, an unreliable medium, based on a secret key. Typically, MAC’s are used between two parties who share a secret key, in order to validate the information transmitted between the two parties. key-dependent, one-way hash function, requiring the use of the identical key to verify the hash. See also HMAC.

MAC address (Media Access Control)

One of the two addresses every networked computer has (the other being an IP address), a Media Access Control address is a unique 48-bit identifier usually written as 12 hexadecimal characters grouped in pairs (e. g., 00-00-0c-34-11-4e). This address is usually hard-coded into a Network Interface Card (NIC) by its manufacturer, and does not change. It is the physical address of a data device, and is used as an aid for routers trying to locate machines on large networks. See also ARP and Ethernet address.

mail server

Refers to both the application and the physical machine tasked with routing incoming and outgoing electronic mail.

MIME (Multipurpose Internet Mail Extensions)

A specification for formatting non-ASCII messages so that they can be sent over the Internet. Many e-mail clients now support MIME, which enables them to send and receive graphics, audio, and video files via the Internet mail system. In addition, MIME supports messages in character sets other than ASCII.

modem

A shortened version of "modulator/demodulator," this is the word for a communications device that sends computer transmissions over a standard telephone line.

motherboard

The main printed circuit board in a computer, which contains sockets that accept additional boards (daughterboards).
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name resolution

The successful look-up of an IP address to discover the name of the networked computer it indicates. See DNS.

NAT (Network Address Translation)

A technology where you advertise one IP address for the world to send stuff to (e-mails, HTTP, database traffic, whatever). Then the Firebox translates that request from the outside world and sends it to the appropriate IP address inside your network. In this way, the Firebox can hide from outsiders the IP addresses of machines on your internal network. Various techniques for applying NAT include dynamic NAT, and static NAT. Some people use the term NAT interchangeably with masquerading.

NetBIOS (Network Basic Input/Output System)

An older proprietary Microsoft networking protocol that enables a computer to connect to and communicate with a Local Area Network (LAN).

NetBEUI (NetBIOS Extended User Interface)

A non-routable networking protocol used by smaller, non-subnetted networks for internal communications. Because NetBEUI is not publicly routable, network transmissions sent via NetBEUI cannot be transmitted over the Internet.

network segment

A subdivision of a computer network, bounded by a device such as a router, switch, or even a Firebox. Dividing an Ethernet into multiple segments is a common way of increasing available bandwidth on the individual segments.

NIST (National Institute for Standards and Technology)

A division of the U.S. Department of Commerce that publishes open interoperability standards called Federal Information Processing Standards (FIPSs). Part of NIST's charter is to distribute complete and accurate information about computer security issues to government and the general public.

node

A computer or CPU on a network.
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octet

A byte. Used instead of "byte" in most IP documents because historically many hosts did not use 8-bit bytes.

open source software

A term applied when the source code of a computer program is made available free of charge to the general public. The reason for doing so is that potentially, a larger group of programmers will produce a more useful and bug-free product than a smaller group of programmers, and that more people will use software that is free. The concept relies on peer review to find and eliminate bugs in the program code, which happens at a much quicker rate than with commercial software because the information is shared throughout the open source community instead of through a corporation's smaller, proprietary R & D department. One of the most famous examples of open source software is Linux.

Optional network

A network architecture used by an organization that wants to host its own Internet services without allowing unauthorized access to its private network. Typically, the Optional network contains devices accessible to public Internet traffic, such as Web (HTTP) servers, FTP servers, SMTP (e-mail) servers and DNS servers. Access from the Optional network to the Trusted network can then be appropriately restricted by the firewall. For that reason, some refer to the Optional network as a "semi-public" network.
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packet

A unit of information formatted according to specific protocols that allow precise transmittal of data from one node in a network to another. Also called a datagram or a data packet, it contains two parts: a header and a payload. The header is like an envelope; the payload is the contents. In Internet Protocol, any message that is larger than 1,500 bytes gets fragmented into packets for transmission.

packet filtering

Controlling access to a network by analyzing the headers of incoming and outgoing packets, and letting them pass or halting them based on rules created by a network administrator. A packet filter allows or denies packets depending on where they are going, from whom they are sent, or what port they use. Packet filtering is one technique, among many, for implementing security firewalls.

PAP (Password Authentication Protocol)

An identity verification method used to send a user name and password over a network to a computer that compares the user name and password to a table listing authorized users. See also CHAP.

parameter

In programming, some value passed to a function. The function either uses the parameter in its task, or performs an operation on the parameter. A parameter can be a value such as a number, a name, or even a file. For instance, a function that alphabetizes might not know what text file to alphabetize unless a file name is passed to the function as a parameter. The function might not know whether to print the alphabetized list, display it on a screen, or save it as a new file unless one of those options is also expressed as a parameter. A parameter can also be referred to as an argument.

passphrase

An easy-to-remember phrase which offers better security than a single-word password, because it is longer and thus harder to guess or calculate.

password

A secret sequence of characters or a word that a user submits to a system for purposes of authentication, validation, or verification.

password caching

The temporary storage of a user's username and password by some application.

peer-to-peer

Sometimes abbreviated as P2P, this is a method of distributing files over a network where all computers are treated as equals (in contrast to a client/server architecture). Using P2P client software, a client can receive files from another client. Some P2P file distribution systems require a centralized database of available files (such as Napster), while other distribution systems like Gnutella are decentralized.

ping

A utility to determine whether a specific IP address is accessible. It works by sending a packet to the specified address and waiting for a reply; hence, it was named after the sound echo sonar makes when trying to locate an object.

plain text

Characters in a human readable form prior to encryption or after decryption. Also called clear text.

plug and play

An ease-of-use ideal in the personal computer market that assures the user that a hardware device (for example, a mouse, a modem, or a scanner) can be installed without resorting to manual hardware configuration of either the device or the PC into which the device is being installed.

port

  1. A physical hole in a computing device where you plug something in (such as, "this PC communicates with the printer via the serial port").
  2. When used in relation to IP services, a made-up, or logical, endpoint for a connection, conceived so that the computer can handle multiple applications over one network connection. Your system figures out how to treat data coming at it partially by looking at what port the data is destined for (for example, HTTP, or Web traffic, by convention uses port 80; SMTP, or e-mail traffic, uses port 25). "

port space probe

An intrusion technique whereby a hacker attempts to connect to sequential port numbers. These probes are usually attempts to find security holes which the attacker might exploit. When a listening computer responds to a message sent to a given port, the attacker then knows there really is a computer there, listening on that port.

PPP (Point-to-Point Protocol)

A method of connecting a computer to the Internet, often used with dial-up modems.

PPPoE (Point-to-Point Protocol over Ethernet)

A method of transmitting PPP traffic over Ethernet to the Internet through a common broadband medium. Commonly used in Europe. The users have the appearance of "dialing" the Internet, but their computers are in fact always connected.

PPTP (Point-to-Point Tunneling Protocol)

A VPN tunneling protocol with encryption. It uses one TCP port (for negotiation and authentication of a VPN connection) and one IP protocol (for data transfer) to connect the two nodes in a VPN. Though favored by Microsoft, many experts feel PPTP offers weaker confidentiality of data than a competing standard, IPSec.

private network address

A private network address is an IP address range that is used only within the confines of a single organization. Private addresses are used for traffic from one location to another within a clearly defined network and at no time are meant to extend beyond the perimeter, or firewall, of the organization. They are not routable on the Internet, and require some sort of address translation (see NAT) to reach the Internet. Private network address ranges are defined by the IANA and RFC 1918 as being 10.0.0.0/8, 172.16.0.0/12, and 192.168.0.0/16.

probe

A type of hacking attempt characterized by repetitious, sequential access attempts. For example, a hacker might try to probe a series of ports in search of one that is open, or one might probe a range of IP addresses in search of a responsive computer.

protocol

A set of formal rules describing how to transmit data, especially across a network. The protocol determines issues such as: the type of error checking to be used, data compression method, if any; how the sending device will indicate that it has finished sending a message, and how the receiving device will indicate that it has received a message. Low-level protocols define the electrical and physical standards to be observed, bit- and byte-ordering, and the transmission and error detection and correction of the bit stream. High-level protocols deal with the data formatting, including the syntax of messages, character sets, and sequencing of messages.

proxy server

A server that sits between a client application (such as a browser) and a "real" server. The proxy server intercepts client requests and forwards them to the other server. Its purpose is two-fold: for outgoing traffic, it allows private, non-routable machines to reach a machine which can reach the Internet for them. Secondly, as it receives responses to the client machine requests (for example, Web pages) it can cache them locally so that further client requests can be answered locally and immediately. Use of the Firebox removes the need for a proxy server, unless the proxy server is used for caching files.

proxy service

A combination of stateful packet filtering with content inspection. Essentially, the Firebox intercepts traffic intended for another destination (for example, a Web server or an e-mail server) and imposes rigid access and routing rules with the defense of the internal networks and servers in mind. Dangerous traffic is discarded, while normal traffic is passed to the intended destination.
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random number

A number generated from a large set of numbers, using an algorithm that gives every number an equal probability of occurring. Random numbers are used as an ingredient in encryption keys; thus, a random number generator is a necessary element in creating unique keys that are unpredictable to an adversary.

remote user

Someone you allow to access your office network, who is geographically removed from the office.

reverse lookup; reverse DNS lookup

The opposite of a DNS lookup. DNS works like the phone book: in a DNS lookup, you have a name (such as oscomputers.net) but you want the number (an IP address). In a reverse lookup, you have the number (e.g., 64.119.131.128), but you want to find the domain name associated with it (e.g., oscomputers.net).

RFC (Request for Comments)

RFC documents describe standards used or proposed for the Internet. Each RFC is identified by a number, such as RFC 1700. The Internet Engineering Task Force maintains RFCs on the World Wide Web, at www.ietf.org/rfc.html.

route

  1. The sequence of computerized devices through which information travels to reach its target machine. Each device the information travels through delineates one stage of the route, referred to as a "hop."
  2. An entry stored on a computer, telling it how to reach other devices or networks. These entries can be automatically generated when you set up your network and can also be entered manually. They are stored in your local host's routing table.

routed mode

A Firebox configuration where each of the Firebox's three Ethernet interfaces must use IP addresses in different subnets. This type of configuration is intended for situations in which the Firebox is put in place with separate logical networks on its interfaces. For a contrasting approach, see drop-in mode.

router

A device, connected to at least two networks, that receives and sends data packets between those networks. Routers refer to packet headers and a forwarding table to decide where to forward packets to.

RPC (Remote Procedure Call)

A protocol that allows a computer to ask some other computer to perform a task or service and return the result. The computer making the request is often referred to as a client, and the computer doing the task is called the server. The client computer does not need to know how to perform the task itself, it just sends an RPC request to a server and gets some result.
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scalable architecture

Software and/or hardware constructed so that it can grow efficiently.

SCSI (Small Computer System Interface)

A processor-independent standard for system-level interfacing between a computer and intelligent devices including hard disks, floppy disks, CD-ROM, printers, and scanners. Pronounced "scuzzy."

secondary network

A network on the same physical wire as a Firebox interface having a different IP network address. This technique allows you to add as many subnets as you want to a single Ethernet interface on a Firebox.

segment

A section of a network. Typically, a segment is thought of as ending where it reaches a router or a routing device (such as the Firebox).

self-extracting file

A compressed file that automatically decompresses when double-clicked.

server

A computer that provides shared resources to network users. The network users are often referred to as clients of that server. See also client/server.

server-based network

A network in which all client computers use a dedicated central server computer for network functions such as storage, security, and other resources. See also server.

session hijacking

An intrusion technique whereby a hacker sends a command to an already existing connection between two machines, in order to wrest control of the connection away from the machine that initiated it. The hacker's goal is to gain access to a server while bypassing normal authentication measures.

single sign-on

A log-in routine in which one logon provides access to all resources on the network.

SMTP (Simple Mail Transfer Protocol)

A protocol for sending electronic mail between servers.

social engineering attack

An attack that does not depend on technology as much as it depends upon tricking or persuading an individual to divulge privileged information to the attacker, usually unknowingly. For example, an attacker might phone a company's internal help desk, posing as an employee, and say, "This is Fred in Accounting. I was on vacation for five weeks and forgot my network password. Could you look it up for me?" If the gullible help desk technician reveals the password to the attacker, the attacker "socially engineered" it out of him.

SOCKS

A protocol for handling TCP traffic through a proxy server. It can be used with virtually any TCP application, including Web browsers and FTP clients. It provides a simple firewall because it checks incoming and outgoing packets and hides the IP addresses of client applications. SOCKS is an IETF standard, documented in RFCs 1928, 1929 and 1961.

SOHO

An abbreviation for businesses categorized as Small Office/Home Office.

spam

Unsolicited commercial e-mail sent to many recipients, much like an electronic version of junk mail.

spoofing

Altering data packets to falsely identify the originating computer. Spoofing is generally used when a hacker wants to make it difficult to trace where the attacks are coming from.

SSL (Secure Sockets Layer)

A protocol for transmitting private documents over the Internet, often used by e-commerce sites (among others). SSL works by using a private key to encrypt data transferred over an SSL connection.

static NAT (Network Address Translation)

The ability to have the Firebox forward all traffic received on a given port and a given public IP, to a private IP behind the firewall. See also NAT.

subnet

A subdivision of a network that uses a sequential range of IP addresses (i.e. 10.45.32.1 to 10.45.32.128). Administrators divide large networks into subnets for many reasons. One reason: subnets are typically easier to troubleshoot than a large network because the administrator is dealing with fewer machines at a time.

subnet mask

This is a difficult concept to express succinctly. If it is new to you, please begin by reading the entry for IP address.

A subnet mask is a numeric value that helps a networked host or router understand how to interpret the destination IP address on packets the machine receives. When a computer receives a data packet, it tries to figure out if the IP address the packet is destined for is local (meaning, on the same network segment as the machine), or non-local. This matters to the machine because if the destination is local, the machine can deliver the packet (using ARP). If the address is not local, the machine does not know how to deliver the packet. Figuratively, it says, "I give up!" and forwards the packet to the default gateway (another machine, often a router, which handles everything non-local).

In trying to decide whether a destination IP address is local or not, the machine must discern how much of the IP address designates the destination network, and how much of the address designates the destination host. If the destination address is 192.168.14.10, what part of that address specifies the destination network? 192? Or 192.168? Or perhaps 192.168.14?

The subnet mask, which is specified on each networked machine in a routing table, provides the answer. Like an IP address, a subnet mask is a 32-bit value. The machine combines it mathematically with the destination IP address, using an operation called a "Boolean AND." The nature of the subnet mask plus the Boolean AND guarantee a result that will tell the machine, in binary values, how much of the IP address is the network range and how much is the host address. The machine then understands how to properly forward the packet.

switch

A device that filters and forwards packets between LAN segments. A typical switch has numerous physical ports, each acting as a connection point for a network segment. Larger networks utilize switches to break the network into smaller, more manageable chunks, which are easier to secure. With the traffic on the entire network broken into smaller units, packets encounter fewer collisions, enhancing network performance.

SYN flood attack

A method of denying service to legitimate users of a network resource (such as a Web server) by intentionally overloading a network with illegitimate TCP connection requests. SYN is short for "synchronize," the first packet sent when one computer tries to connect to another using TCP. In a normal TCP connection, or handshake:
  1. Computer A sends a SYN packet;
  2. Computer B acknowledges the connection attempt and sends back its own SYN packet (thus, a SYN/ACK packet), and
  3. Computer A acknowledges Computer B's response.
In a SYN flood attack, Computer A never acknowledges Computer B (in other words, Step 3 never happens). This forces Computer B to wait for A's acknowledgment until B times out and drops the connection. Flooding Computer B with a huge number of such incomplete requests keeps B tied up uselessly. This is one version of a Denial of Service attack.

syslog

An industry-standard protocol used for sending and receiving log information for devices on a network. Syslog support is included in Unix-based and Linux-based systems.
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TCP (Transmission Control Protocol)

A set of rules that enables a broad spectrum of different kinds of computers to establish a connection and exchange streams of data. TCP guarantees delivery of data and also guarantees that packets will be delivered in the same order in which they were sent, so it is considered "reliable." Most long-haul traffic on the Internet uses TCP.

TCP/IP (Transmission Control Protocol/Internet Protocol)

A common networking standard with the ability to connect a diverse array of systems. This is one of the underlying protocols of the Internet. For others, see ICMP, IP, TCP, and UDP.

Telnet

A remote control program typically found on Unix systems in TCP/IP networks. A telnet client runs on your PC and connects it to a remote server on a network. You can then enter commands through the Telnet program and they will be executed as if you were entering them directly on the server console. This enables you to control the server and communicate with other servers on that remote network.

topology

A wiring configuration used for a network. Also referred to as a network's architecture.

trust

Confidence in the honesty, integrity, or reliability of a person, company, or other entity. The concept also extends to believing that an unseen remote party is who he or she claims to be.

Trusted interface

The Ethernet port on the Firebox that connects it to your internal network. See Trusted network and Optional interface.

Trusted network

The private network which you intend your firewall to primarily protect. The Trusted network is usually where your most sensitive corporate resources reside or where home office employees do their work. This contrasts with the semi-public Optional network.

twisted-pair cable

A cable used for both network and telephone communications. Also known as UTP (unshielded twisted pair) and 10Base-T/100Base-T cable.
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URL (Universal Resource Locator)

The user-friendly address that identifies the location of a Web site, such as http://www.oscomputers.net.
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validation

The act of examining information provided by a person (or a system) to ascertain what rights, privileges, or permissions they may (or may not) have to perform some action. For example, when you attempt to charge a purchase at a retail store to a credit card, the cashier validates your identity by examining your identification and comparing your signature on the receipt with the signature on the credit card.

verification

In cryptography, the act of testing the authenticity of a digital signature by performing special mathematical operations on data provided by a sender, to see if it matches an expected result. If the information provided by the sender yields the expected result, the signature is valid, because calculating the proper answer requires secret data known only by the sender. Verification proves that the information was actually sent by the signer and that the message has not been subsequently altered by anyone else.

VPN (Virtual Private Network)

A means of having the security benefits of a private, dedicated, leased-line network, without the cost of actually owning one. VPN uses cryptography to scramble data so it's unreadable while traveling over the Internet, thus providing privacy over public lines. Companies with branch offices commonly use VPN’s to connect multiple locations.

Vulnerability Assessment

Vulnerability Assessment is the process of identifying network and device vulnerabilities before hackers can exploit the security holes. QualysGuard is a Managed Vulnerability Assessment Web service solution to audit networks. QualysGuard is a continuous preventive process to:
  • Detect network and system vulnerabilities.
  • Deliver near-instantaneous email alerts summarizing discovered vulnerabilities and trends.
  • Prioritize the severity of each vulnerability on an industry-standard scale, from "watch" to "urgent", so administrators can readily determine where to deploy their security specialists for fixes.
  • Recommend and make direct links to verified remedies for each vulnerability.
  • Produce trend analysis in graphical form, with granular detail appropriate for both security specialists and non-technical management to track vulnerabilities over time.
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WAN (Wide Area Network)

A computer network that spans a relatively large geographical area. Typically, a WAN consists of two or more local area networks (LANs) connected by a high-speed line.

Web browser

Software used to view the World Wide Web, a graphically rich presentation of information on the Internet. The most popular Web browser is Microsoft's Internet Explorer, but other browsers such as Netscape Navigator and Opera are available. To find specific sites on the Web, you enter a URL in your Web browser.

Web page

A single HTML-formatted file posted where it can be accessed via the World Wide Web.

Web site

A collection of affiliated Web pages.

WEP (Wired Equivalent Privacy)

The security aspects of 802.11b, a standard that enables wireless devices such as PDA’s and laptop computers to access a network via radio frequencies instead of physical wiring. WEP has three tasks: 1) to authenticate clients to access points; 2) to encrypt the data exchanged between the clients and access points; and 3) to include an integrity check with every packet exchanged. The initial implementation of WEP provides weak security. While it is not completely useless, it is best used as another layer of security in conjunction with stronger measures.

WINS (Windows Internet Name Service)

WINS provides name resolution for computers running Windows NT, Windows 98, and earlier versions of Microsoft operating systems. With name resolution, users access servers by name rather than needing to use IP addresses.

worm

A self-replicating program that seeks access into other computers by exploiting security flaws. After a worm penetrates another computer, it continues seeking access to other areas. Worms often steal or vandalize computer data. Many viruses are more accurately termed worms, and use e-mail or database systems to propagate themselves to their victims.

Latest News
[10-21-2009]
Data Loss Factsheet - The average failure rate of disk and tape drives is 100% - ALL DRIVES WILL EVENTUALLY FAIL. More
Data Loss Factsheet - The average failure rate of disk and tape drives is 100% - ALL DRIVES WILL EVENTUALLY FAIL. Only 34% of companies test their tape backups, and of those who do, 77% have found failures.  60% of companies that lose their data will go out of business within 6 months of the disaster.  Over ½ of critical corporate data resides on unprotected PC desktops and laptops.  Key causes of data loss are: o 78% Hardware or system malfunction o 11% Human error o 7% Software corruption or program malfunction o 2% Computer viruses o 1% Natural disasters o 1% Other  Only 25% of users frequently back up their files, yet 85% of those same users say they are very concerned about losing important digital data.  More than 22% said backing up their PCs was on their to-do list, but they seldom do it.  30% of companies report that they still do not have a disaster recovery program in place, and 2 out of 3 feel their data backup and disaster recovery plans have significant vulnerabilities.  1 in 25 notebooks are stolen, broken or destroyed each year.  Today’s hard drives store 500 times the data stored on the drives of a decade ago. This increased capacity amplifies the impact of data loss, making mechanical precision more critical.  You have a 30% chance of having a corrupted file within a one-year time frame.
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